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Reporting to Manager, Professional Services and Support
Job Overview You will be required to work closely with customers, pre-sales team and engineering team in order to handle all customer issues both pre-live and post-live. You will also be engaged in customer product trainings and on-site product implementations.
Duties & Responsibilities
• Providing solutions or workarounds to customer queries with minimum help from engineering
• Replicating, testing and verifying bugs as they are reported by customers
• Conducting onsite training
• Onsite product implementation
• Contributing to improvement of processes
• These are the main elements of the job. However from time to time you may be expected to undertake tasks outside of this job description and to use your own initiative to develop the role
Experience & Qualifications
• A bachelor's degree in computer science or engineering
• Minimum 1- 2 years experience in a similar capacity
• Experience in J2SE, J2EE platforms
• Knowledge of scripting languages like Perl, Bash, Python
• Familiarity with technologies like Servlets, JSP, EJB, JMS, RMI, XML, HTML
• Knowledge in industry standard database management systems ( MySQL, Oracle)
• Experience in Linux, Solaris, Windows Operation Systems
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