hSenid Mobile believes that the creation of a positive business model which continues to reap financial rewards is mainly dependant on customer satisfaction.  At hSenid Mobile we believe that in order to develop a great sense of customer care, each customer must be given special attention depending on their own unique requirements. Thus hSenid’s support charter comes complete in three different service levels of Platinum, Gold and Silver.

Platinum package

• 24x7 SUPPORT - with enhanced Service Level targets
• Priority call handling
• Email and Telephone Support
• IM support
• Discounted Training Rates
• Discounted Onsite Support Rates
• Major version upgrades
• Minor version upgrades
• Frequent update meetings

Gold package

• 24x7 SUPPORT
• Priority call handling
• Email and Telephone Support
• Minor version upgrade

Silver package

• Email and telephone support during business hours
• Minor version upgrade