mChoice™ Customer Care system enables the Telco  to query and view CDR via a graphical user interface (GUI) and provides reporting capabilities in real-time. The solution will integrate to multiple systems (INs, databases, postpaid systems, etc) simultaneously to refer raw CDR files to be decoded and store the required information, in order to generate reports. The prepaid systems would be running different versions of raw CDR files and as such, the Customer Care system will decode these versions simultaneously.

Key features :

• System administrators with admin rights can easily administer users and profiles, configure customer care module settings and configure the reporting module settings
• Rule based access for all users
• High scalability
• Optimized search facilities to customer care users
• Customizable and real-time report generation
• High Availability
• Generatess reports based on a wide criterion for different types of users
• Export features for reports to various types of formats like Microsoft Excel, Adobe PDF, etc