High competition and increasingly discerning subscribers demand multichannel and seamless customer experience orchestration in product and service offerings from Telcos. This is including relevant incentives, discounts, valuable rewards, personalized offers, proper recommendations etc. If these are not addressed, Telcos will suffer a steady decline in profitability due to customer attrition, inability to maximize revenue from the existing subscribers and inability to acquire new subscribers.
Intelligently Automated Personalization
With CUBE, Telcos can enrich customer relationships using its centralized recommendation engine which automates the process of selecting personalized, relevant offers and delivers them real time across the right channels to the right subscribers. Telcos can easily Cross-sell and up-sell with our advanced analytical real-time recommendation engine.
Create & Execute offers without IT dependence
Creating offers just got easy with our simple to use graphical interface and with a streamlined, intuitive offer management process. Even non technical departments like marketing, customer care etc. now can create and execute campaigns quickly as per any immediate requirement. Also CUBE aggregates data across departments covering the whole subscriber base for optimal recommendations execution.
Multi Channel Campaign Management (MCCM)
There’s no doubt that subscribers today have much more control over the products and service offerings than the Telco. With the proliferation of available channels, subscribers have even more choices than ever when it comes to how they want to be reached by the Telco. CUBE gives omni channel experience for subscribers integrating many outbound channels, making you closer to subscribers as much as possible.
Real Time Analytics for Improved Effectiveness
Cube facilitates advance analytical reports based on various performance criteria to evaluate the effectiveness and the efficiency of each offer campaign. this provides accurate insights for telcos to enhance and optimize their processes of offer management as well as of loyalty management and contextual marketing.