WhatsApp banking: Another trailblazing innovation from hSenid Mobile


February 8, 2021

hSenid Mobile Solutions has taken another step in revolutionising banking in Sri Lanka by introducing WhatsApp banking. For the first time in the country’s history, the Commercial Bank WhatsApp banking facility allows users to access a host of banking services through the world’s most popular messaging app.

hSenid Mobile has continuously been at the forefront of banking communications technology. In 2001, hSenid Mobile was the first to offer SMS banking facilities in the island. The launching of WhatsApp banking is testimony to hSenid Mobile’s endeavours to keep Sri Lanka’s banking sector in step with developments across the globe.

This cutting-edge feature is open to anyone who uses WhatsApp. It requires absolutely no registration and can be activated by simply typing ‘Hi’ and sending it to the bank’s designated WhatsApp number. Users will then receive a menu of services to choose from. It is completely automated which means that there is no waiting on hold or being transferred from one bank agent to another. Users will get the information they seek instantaneously.

Commercial Bank WhatsApp Banking is available to both account holders and non-account holders. Those who have accounts with the bank can avail themselves of a number of facilities, including checking their account balance, viewing transaction history and requesting cheque books. Those who do not have accounts are able to access fixed deposit and foreign exchange rates and even register to open an account.

hSenid Mobile has taken all necessary steps to ensure confidentiality and safeguard sensitive information. All queries pertaining to personal accounts will require authentication via an OTP that will be sent to the mobile number registered with the bank.

“We are proud to be the first to bring WhatsApp banking to Sri Lanka,” says hSenid Mobile Founder and Chairman Dinesh Saparamadu. “By facilitating banking through WhatsApp we are enabling people to conduct some vital banking tasks through a platform that they are extremely comfortable with. You do not have to be a tech expert to use WhatsApp banking and so it is open to anyone,” he adds.

Commercial Bank of Ceylon Head of Retail Products and Digital Channels Pradeep Banduwansa explains, “Commercial Bank believes in introducing technology that matters to our customers, which has helped us to emerge as digital leader in the Banking industry. The successful collaboration of the Bank with the technical expertise of hSenid Mobile enabled us to launch yet another Sri Lanka’s first product, Whatsapp Banking.”

hSenid Mobile Solutions Ltd., pioneers end-to-end platforms that connect people. With products built on an innovative Telco ecosystem and expertise in multi-domain solutions, it facilitates businesses to gain a wider reach by linking them with other businesses and so expanding their networks. As technological partner, hSenid Mobile offers continuous support, data-driven decisions and collaborative strategising, enabling clients to reap rich rewards.