hSenid Mobile introduces ‘Bank with ComBank on Viber’


September 24, 2021

hSenid Mobile has expanded its footprint in helping revolutionize the banking sector in Sri Lanka by introducing ‘Bank with ComBank on Viber.’

This Viber banking facility allows users to access a host of banking services through one of the world’s most popular messaging apps.

hSenid Mobile has continuously been at the forefront of banking communications technology in Sri Lanka. Earlier this year, hSenid Mobile introduced WhatsApp banking for the first time in Sri Lanka.

The further addition of banking with Viber is a testimony to hSenid Mobile’s dedication towards developing Sri Lanka’s banking sector in step with similar developments across the globe.

This timely service is open to anyone who uses Viber. Once the user registers for the facility through the app it can be activated by simply typing ‘Hi’ and sending it to the bank’s designated Viber number.

Bank with ComBank on Viber is available to both account holders and non-account holders. Those who have accounts with the bank can avail themselves of a number of facilities; including checking their account balance, viewing transaction history, and requesting cheque books.

Those who do not maintain accounts are also able to access fixed deposits and foreign exchange rates.

hSenid Mobile has taken all necessary steps to ensure confidentiality and safeguard sensitive personal data. All queries pertaining to personal accounts will require authentication via an OTP that will be sent to the mobile number registered with the bank.

“By supplementing personal banking requirements through Viber, we are enabling customers to conduct vital banking tasks through a messaging channel that they are already comfortable with. This is also a timely need, with mobile banking fast becoming a mandatory requirement,” said Dinesh Saparamadu, CEO hSenid Mobile

Commercial Bank’s Head of Retail Products and Digital Channels Pradeep Banduwansa stated, “At Commercial Bank, we believe that technology should be an enabler to further individual banking needs, and therefore, to help the customer banking experience become even more personable. By partnering with hSenid Mobile on WhatsApp banking and now with developing a similar solution for Viber, Commercial Bank is cementing its place within the banking sector in Sri Lanka as a proactive digital leader who understands customer requirements in earnest.”